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Challenges and key success factors |
A key challenge for the Hyatt Regency was to ensure guest comfort was not compromised in any way. Since the installation of the 9 litre per minute shower roses at Hyatt Regency Sanctuary Cove the resort has not received a single guest complaint about shower quality. Indeed, in 1997 the resort won the Deluxe Accommodation category of the Queensland Tourism Awards, proving that water conservation and superior service and facilities in the hospitality industry, work hand-in-hand.
The ongoing success of water conservation initiatives at the Hyatt Regency can in part be attributed to the impact the initial the pilot project in educating the chief engineer about the opportunities for improving the efficiency of the hotel.
The Hyatt Regency's Cove actions have clearly demonstrated the value of benchmarking water use in commercial properties. The data collected highlighted the most effective water conserving strategies and confirmed the benefit of their implementation.
The effort required from engineering staff to undertake the project was minimal, yet the identification of projected annual savings of $85,372 and annual true savings exceeded those predicted. This was seen as extremely beneficial for the reputation of the engineering department and for the resort's bottom line.
Its sub metering process to monitor water and other savings has proved the financial benefits of such investments in water efficient equipment to the hospitality industry. The Hyatt Regency Sanctuary Cove is one of the first large hotels/resorts on the Gold Coast to invest in the water and energy efficient dishwashers.
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Ian Crookston - Chief Engineer, Hyatt Regency Sanctuary Cove
Ph: 07 5530 1234 Fax: 07 5577 9035
Sally MacKinnon - WaterWise Consultant
Ph: 07 5533 3646 Fax: 07 5533 3215
Bob Moffat - Wet Paper Publishers
Ph: 07 5597 2806 Fax: 07 5539 4187
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